Another idea that should be fairly straightforward… when responding to a post, have a little green light next to the editor that would change to red if someone has responded to the post since you started.
I’m just playing around, but I would like to know if you have any ideas/suggestions/comments.
Other potential scripting going forward;
- Grab support documentation and display based on tag / content.
- Auto tagging — Search the content of the post and suggest tags based on common keywords/phrases.
- Whois any domains found, and markup the post with results.
- Automatically generate canned responses based on tags found.